Returns

If something is not right with your order, tell us within 30 days of delivery and we will replace it or refund you in full.

Coffee

Because coffee is a perishable food product we cannot accept opened bags back, but we do not need them returned. If a bag arrives damaged, stale or simply is not to your taste, let us know and we will put it right.

Subscriptions

Subscriptions can be paused, swapped or cancelled at any time. Any delivery that has not yet been roasted can be cancelled for a full refund.

How to start a return

Email us with your order number and a short note about the problem. We will confirm next steps the same working day.

Demo store: this policy is illustrative and no orders are fulfilled.